Terms of Service

1. Parties

These Terms of Service govern the use of services provided by ELEKTRONIX TEKNOLOJI URUNLERI ANONIM SIRKETI (hereinafter "Birtusla" or the "Platform").

2. Service Description

Birtusla is a platform providing order management, delivery tracking and operations services for small and medium-sized businesses through WhatsApp and other messaging channels.

The Platform includes:

• Receiving and managing orders via WhatsApp
• Order status tracking and customer notifications
• Courier management and delivery tracking
• Business panel (catalog, orders, finance management)
• Payment management (cash, POS at door, bank transfer/EFT)

3. End-User (Customer) Terms

Customers placing orders through the Birtusla platform:

• Are required to provide accurate and current contact information
• Are responsible for the accuracy of delivery address details
• Acknowledge that order notifications via WhatsApp are transactional in nature
• Are subject to the cancellation rules set by the business after an order is confirmed

4. Business Terms

Businesses using the Birtusla platform:

• Are responsible for the accuracy of products and services offered
• Must keep prices, stock and delivery information up to date
• May only use customer personal data for order processing purposes
• May not share data collected through the Platform with third parties
• Are required to comply with WhatsApp Business API usage policies

5. Orders and Payment

• Order amounts and payment terms are set by the business
• Supported payment methods: cash, POS at delivery, bank transfer/EFT
• Courier delivery fees may be added to the order total
• For bank transfer/EFT payments, confirmation is provided by the business
• Birtusla is not an intermediary in payment disputes between business and customer

6. Cancellations and Refunds

• Orders may be canceled by the customer before confirmation
• Cancellation of confirmed orders is subject to the business's rules
• For orders already in preparation, cancellation is at the business's discretion
• Refund requests must be directed to the business

7. WhatsApp Terms and Meta Platforms

Birtusla provides the WhatsApp Business API service through the infrastructure of Meta Platforms Inc. and Meta Platforms Ireland Limited. Users are also subject to the following Meta policies:

• WhatsApp Business Policy
• WhatsApp Business Terms of Service
• WhatsApp Privacy Policy
• Meta Commerce Merchant Agreement

General messaging rules:

• Transactional messages (order notifications) do not require separate consent
• Promotional and marketing messages require separate explicit consent
• Users may opt out of receiving messages at any time (by replying "STOP")
• A 24-hour session-based customer service window applies for service quality

8. Limitations of Liability

• Birtusla is not responsible for the quality of products and services offered by businesses
• Delivery delays or errors are the responsibility of the business
• Reasonable efforts are made to minimize platform outages or technical issues
• No liability is accepted for disruptions caused by force majeure (natural disasters, infrastructure outages, etc.)

9. Intellectual Property

The Birtusla brand, logo, software and all content are owned by ELEKTRONIX TEKNOLOJI URUNLERI ANONIM SIRKETI Unauthorized use, copying or distribution is prohibited.

10. Dispute Resolution

The Courts and Enforcement Offices of Ankara, Türkiye shall have exclusive jurisdiction over disputes arising from these terms. The laws of the Republic of Türkiye apply.

11. Changes

These Terms of Service may be updated from time to time. Users will be informed of material changes. Continued use of the Platform constitutes acceptance of the updated terms.